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How can I add the application to the Dock at the bottom of the screen? If you want to add the JDM application to the Dock, click the Launchpad icon in the Dock and drag the JDM application icon to the Dock; the icons in the Dock will move aside to make room for the new one. There is an eject button next to each of my removable devices in JDM. Should I click this before disconnecting the device? An eject button will appear next to certain devices such as USB flash drives and SD cards.
After programming your updates, we encourage you to click the eject button next to the device before disconnecting it. This will remove unnecessary hidden files from the device that OS X writes to it as part of its Spotlight indexed searching feature. NOTE: The eject button will only be available for removable media such as USB flash drives and SD cards, and will not appear next to the SkyBound G2 programmer or Garmin GNS/GPS data cards. The SkyBound G2 programmer and Garmin data card can be disconnected once you receive the confirmation message that the card was successfully programmed and the spinner icon next to the card no longer appears. The electronic charts update I just downloaded and programmed no longer appears in the list of updates? In JDM for Mac, electronic charts updates are decremented in the same way as NavData updates. Once you have downloaded and programmed a single electronic charts service, the remaining updates for the service is decremented from one to zero, and it will disappear from the list of updates until the next revision is available for download.
How do I format an Avidyne USB flash drive to FAT (FAT16)? If you have an Avidyne EX500/600/5000 MFD, the unit requires the USB flash drive be formatted to the FAT16 file system. Normally, you can reformat a USB flash drive in OS X by going to Applications Utilities Disk Utility. However, it’s not possible to format it to FAT16 this way.
We recommend formatting the USB flash drive to FAT (FAT16) using a Windows PC. In Windows, this can be done by right-clicking on the drive, selecting Format, then selecting FAT (Default) under File System. Why do some of my services show “Status: This service not yet supported on the Apple platform”? The majority of data services are available on the Mac with the following exceptions:. Garmin GNS480.
Garmin CNX80. Garmin GX50/60. Garmin MX20. FreeFlight Approach+. Trimble TNL. Rockwell Collins Pro Line Fusion. Rockwell Collins Pro Line 21.
Thales Q6. Why does JDM display “No Name” when I plug in my SD card? Can I rename the card, and if so, how? Jeppesen Distribution Manager will display any device plugged into your computer. It is common for SD cards (and other removable media such as USB drives) to have the name for the media blank or 'No Name'. You can rename the card as follows: Macintosh -. Plug in the SD card to the computer.
Open Finder and select the card under “DEVICES”. Open preferences (gear icon) and choose “Get Info”. Extend “Name & Extension”. Rename card Q7. I see “Aircraft unassigned” under the Aircraft filter and in the service area. Why is that and can I change this? Jeppesen Distribution Manager is designed to help you navigate and filter your subscriptions by aircraft.
This is especially beneficial for users who manage subscriptions for multiple aircraft. If “Aircraft unassigned” shows up under your account in JDM, then that means we do not have record of your aircraft information for the associated service(s). If this occurs, please contact Customer Service, who can update your aircraft information. I see “JEPPTAIL#####.” listed for my aircraft information. Why is that and can I change this?
It is now standard procedure for Jeppesen to capture aircraft tail number, make and model information in order to improve your experience managing your subscriptions. Jeppesen Distribution Manager is one of the tools designed to use these attributes to help you navigate and filter your subscriptions by aircraft. When Jeppesen rolled out this new procedure, many existing accounts did not have the aircraft information populated. Therefore, we applied temporary values for these attributes. You can update this information at any time by contacting Customer Service, who can update your aircraft information. Jeppesen is also working on the means to allow you to update these values online, but this is currently not available.
What does the badge number represent under the “All” folder? This badge quantity represents the amount of work to be done, as in the number of updates that can be performed for your entire account. This takes into consideration all updates remaining across your entire account. This quantity does not represent the total number of services on your account. This number will change as updates are completed and whenever new data updates are available. When all updates are complete and all your services are current, the badge will no longer display. What does the badge number represent next to the aircraft details (blue box) on the service list?
This badge quantity represents the amount of work to be done, as in the number of updates for that specific aircraft. This takes into account all updates remaining for that aircraft. This quantity does not represent the total number of services on your account. This number will change as updates are completed and whenever new data updates are available. When all updates are complete and all your services are current, the badge will no longer display. What does the badge number represent on the upper-right corner of each service?
This badge quantity represents the amount of work to be done, as in the number of updates for that specific service. Each update typically represents a device needing updating. Most services will have an update quantity of ‘1’; however some services may support multiple updates based on the service type and avionics configuration. Examples:. Some integrated avionics (single system) support multiple displays, each requiring its own card.
Each update represents a single device (SD Card, USB drive, etc.) to be programmed. Depending on your aircraft configuration, you may not need to use all updates. You have two identical avionics in your aircraft with the same database type and coverage. Each avionics is a separate system, requiring its own data subscription. Since the service is the same for each avionics, this service is only listed once with a quantity of 2. Each update represents a single device (SD Card, USB drive, etc.) to be programmed. I have created a SmartFolder with aircraft assignments.
What does the badge number represent for this folder? This badge quantity represents the amount of work to be done, as in the number of updates that can be performed related to services you assigned to the SmartFolder. This quantity does not represent the total number of services on your account.
This number will change as updates are completed and whenever new data updates are available. When all updates are complete and all your services are current, the badge will no longer display. The badge quantity under the ‘All’ folder and the ‘Total Services’ quantity do not match when I have the ‘All’ filter set for ‘Aircraft’. The badge quantity represents the amount of work to be done, as in the number of updates that can be performed and does not represent the total number of services. The ‘Total Services’ quantity represents the number of services listed in the service area based on filter selection (Folder or Aircraft). If your filters are set to “All” for both ‘Folders’ and ‘Aircraft’, then the ‘Total Services’ quantity represent the total number of subscriptions on your account, which are viewable in the service area.
What does the ‘Download Only’ option do under ‘Update Options’? The ‘Download Only’ option allows you to download your service from Jeppesen servers to your computer (cache) which allows you to program your device (SD Card, USB drive, etc.) at a later time, including when offline. This is especially useful if you don’t have your device with you at the time. I am getting an El Capitan security protocol error message during installation. What can I do? There is a known issue with the JDM Mac installer where a failed install message will appear at the end of the installation when installing on El Capitan. At the end of the installation, the installer tries to start the JDM agent in order to get the privileged helper tool installed as early as possible.
This fails on El Capitan due to the new security features. In reality, the installation is OK, and running the JDM application from the application folder will start the JDM server and prompt to have the privilege helper tool installed. Things will then work as normal. To install JDM Mac on El Capitan: You will need to allow apps to be installed from the Mac app store and identified developers. DOMANDE FREQUENTI Q1. “jdm.pkg can't be opened because it was not downloaded from the Mac App Store' jdm.pkg can't be opened because it was not downloaded from the Mac App Store. Your security preferences allow installation of only apps from the Mac App Store.
If you are encountering this error when attempting to download and install the JDM application, your Mac computer is set to only allow applications downloaded from the Mac App Store. To change this, go to System Preferences Security & Privacy. On the General tab, click the lock at the bottom-left to make changes to these settings. Then, select the Anywhere option underneath ' Allow applications downloaded from:' Afterwards, restart the computer and attempt to download and install the JDM application again. 'The installation failed. The installer encountered an error that caused the installation to fail.'
If you are encountering this error when installing the JDM application, please ensure that your Mac meets the minimum requirements and that you have read and write privileges to your home directory in OS X. JDM is designed for Macs with 64-bit Intel processors running OS X 10.6 or later. How to tell if your Intel-based Mac has a 32-bit or 64-bit processor To verify that you have read and write privileges to your home directory:.
Select Go Home in the Finder bar (or Shift+Command+H on the keyboard) to go to your home directory. Right-click on your home directory under Places on the side bar and select Get Info. Under Sharing & Permissions, verify that you have both Read and Write privileges. “Cannot start JDM Web Server! JDM Application is exiting” If you are encountering this error when attempting to launch the JDM application, please ensure that you were logged into the Mac under an administrator account during the installation.
If necessary, uninstall JDM, then reinstall the application while logged into OS X under an administrator account. The SkyBound USB programmer and/or Garmin data card do not show up in the list of devices. If the SkyBound USB programmer and/or Garmin data card do not show up in the list of devices, please ensure you are using the blue, single-slot SkyBound G2 programmer.
The silver, 3-in-1 and 2-in-1 SkyBound G1 programmers are not supported in the JDM for Mac application. If you are only programming Garmin data cards, please contact Jeppesen Sales Support to inquire about obtaining a SkyBound G2 programmer. If you are using a blue SkyBound G2 programmer and it is not showing up in the list of devices, please ensure the Garmin data card is inserted and is in the correct orientation with the label on the card facing in the same direction as the Jeppesen logo on the SkyBound G2 programmer. Other possible causes include:. Inadequate power going to the SkyBound G2 programmer. Do not connect the G2 to a passive (non-powered) USB hub, a USB extension cable, or a USB port on a printer, keyboard, or docking station. Connect the G2 directly to a USB port on the computer, preferably a rear port to ensure it's an active (powered) port.
Try using a external, powered USB hub (one that has it's own power supply). Parallels Desktop for Mac is running a Windows OS in the background. We recommended that any Windows emulation software such as Parallels be closed while using the JDM application.